Terms of Service

These terms are an agreement between you and Weaveflow LLC, a Wyoming limited liability company.

They govern AskInstead, its websites, applications, conversations, and related services. We call these services the “Service.”

By creating an account or using the Service, you agree to these terms.

1. Eligibility and accounts

You must be at least 18 years old and able to enter a binding agreement.

You must provide accurate account details. Keep your credentials secure and tell us about unauthorized access.

Each team member needs a separate account. An organization owner controls billing and team access.

2. Free access

Each eligible organization receives one total Free allowance. Current limits appear in the dashboard.

Free access is automatic. Its allowance has no time limit and does not reset monthly. No payment card is required.

Response, voice, session duration, and concurrency limits apply. When you exhaust your Free responses, select a paid plan to continue.

One Free allowance applies to each organization and email mailbox. Address variations for one mailbox count as the same mailbox.

A disposable email service cannot publish with Free access. We can refuse Free access when we detect abuse.

3. Plans, renewal, and cancellation

Paid plans renew monthly until canceled. The current price and included usage appear before purchase.

Cancel before renewal to stop the next charge. Cancellation takes effect at the end of the current billing period.

An upgrade starts after Stripe confirms payment. A downgrade starts at the next renewal.

If payment fails, conversations continue for seven days. They pause after that period until payment succeeds.

4. Usage limits and top-ups

A completed response is one recipient’s finished voice or text conversation.

Voice minutes measure total voice time. Text responses use no voice minutes.

Paid plan usage resets at monthly renewal and does not carry forward. Active subscribers can buy separate top-ups.

We can enforce limits, session duration, concurrency, provider cost, and reasonable abuse controls.

5. Your content

You keep ownership of prompts, questions, answers, recordings, transcripts, attachments, fields, and other content you provide.

You grant Weaveflow LLC the limited rights needed to store, process, transmit, and return that content.

You must have the rights and permissions needed for all content and recipients you place in the Service.

6. AI output

AskInstead uses automated systems to draft questions, ask follow-ups, summarize answers, and extract fields.

You can test one short conversation without an account. Temporary test access has separate limits from account plans.

Do not include confidential client information in a public preview. Protect private result links and draft-review links.

AI output can contain errors or omit details. You must review results before important decisions.

Do not use AskInstead as the only basis for medical, legal, financial, employment, housing, or safety decisions.

7. Recording and recipient consent

You must use lawful questions and obtain all permissions required for each recipient and recording.

AskInstead shows a notice before recorded voice starts. That notice does not replace your legal duties.

Read the Consent and Recording Policy before you send a conversation.

8. Acceptable use

• Do not use the Service for unlawful, deceptive, abusive, discriminatory, or rights-infringing activity.
• Do not collect information that you have no lawful reason to request.
• Do not send spam or misrepresent who created a conversation.
• Do not probe, disrupt, overload, reverse engineer, or bypass Service limits.
• Do not upload malware or use answers to harm a recipient.

9. Suspension and refunds

We can suspend access for misuse, nonpayment, fraud warnings, chargebacks, or a material breach of these terms.

There is no general money-back guarantee. The Refund Policy explains available exceptions.

10. API, AI assistant, and webhook access

You must protect API keys, connected application access, and webhook signing secrets.

You are responsible for actions that use credentials issued to your account.

You must grant only the permissions that an application needs. Revoke access when you no longer trust or use it.

You control each webhook destination. You must have authority to send selected data to that destination.

Third-party AI clients and webhook destinations can apply separate terms, privacy rules, and retention periods.

We can limit or disable developer access that threatens the Service, another customer, or a third party.

11. Service changes

We can change features, providers, limits, or availability. We will give reasonable notice for material paid-plan changes.

We do not promise uninterrupted access. Third-party providers can affect voice, email, payment, and AI availability.

12. Intellectual property

AskInstead software, branding, and site content belong to Weaveflow LLC and its licensors.

These terms do not grant rights to our trademarks or software, except the right to use the Service.

13. Warranty disclaimer

The Service is provided “as is” and “as available,” to the maximum extent permitted by law.

We disclaim implied warranties, including merchantability, fitness for a purpose, and non-infringement.

14. Limitation of liability

Weaveflow LLC is not liable for indirect, incidental, special, consequential, or punitive damages where law permits.

Our total liability is limited to the amount you paid for AskInstead during the three months before the claim.

Some laws do not allow these limits. In that case, the limits apply only as far as permitted.

15. Termination

You can stop using AskInstead at any time. We can close an account that breaches these terms.

Stored data remains subject to the applicable retention schedule and legal record duties.

16. Governing law

Wyoming law governs these terms, without regard to conflict-of-law rules.

State and federal courts located in Wyoming have exclusive jurisdiction, unless applicable law requires another forum.

17. Changes and contact

We can update these terms. We will post the new effective date and give notice when required.

Send legal questions to legal@askinstead.com.